Ascend Hardware is now the Authorised Distributor for Philips Digital Locks!

We are pleased to announce that ASCEND HARDWARE PTE LTD has been appointed as the exclusive and legitimate distributor of Philips Digital Locks in Singapore with effect from 1 May 2025.

This change marks a new chapter in delivering enhanced support, service, and access to the latest Philips digital locking solutions across the territory. At Ascend Hardware, we are committed to minimizing any inconvenience and are doing our utmost to ensure a smooth, transparent, and supportive experience for all affected users.


We would like to advise consumers to not purchase from Technex International Pte Ltd as they are no longer the distributor and any products purchased from them will not be covered under Philips warranty. If you have done so, we strongly advise you to seek a refund from them asap.

We fully understand the frustration and uncertainty this transition may have caused. If you are a Technex customer impacted by this change, we encourage you to contact us at 9739 9066, along with a copy of your invoice. Our team will do our best to assist you wherever possible.

1. For customers who have paid a deposit but not yet installed their products, Ascend Hardware will absorb the fees capped at 50% of the purchased price, 𝘧𝘰𝘳 𝘦.𝘨. 𝘪𝘧 𝘺𝘰𝘶𝘳 𝘱𝘶𝘳𝘤𝘩𝘢𝘴𝘦 𝘸𝘢𝘴 $999 𝘢𝘯𝘥 𝘩𝘢𝘷𝘦 𝘱𝘢𝘪𝘥 $500 𝘥𝘦𝘱𝘰𝘴𝘪𝘵, 𝘺𝘰𝘶 𝘸𝘪𝘭𝘭 𝘮𝘢𝘬𝘦 𝘵𝘩𝘦 𝘣𝘢𝘭𝘢𝘯𝘤𝘦 𝘱𝘢𝘺𝘮𝘦𝘯𝘵 𝘰𝘧 $499 𝘵𝘰 𝘈𝘴𝘤𝘦𝘯𝘥 𝘢𝘯𝘥 𝘸𝘦 𝘸𝘪𝘭𝘭 𝘧𝘶𝘭𝘧𝘪𝘭 𝘺𝘰𝘶𝘳 𝘰𝘳𝘥𝘦𝘳.


2. For customers who have paid and installed >> warranty and issues with their products will be subjected to charges upon inspection by our technicians.

We deeply appreciate your patience and understanding during this time, and we remain committed to upholding the quality, trust, and service you expect from the Philips brand.

We thank you for your trust and continued support.

To find out more about the models we carry, chat with us via our WhatsApp or drop us an email at philips.ddl.sg@ascendhardware.com.sg

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